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Lead Technical Account Manager
 

Job Summary

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We are seeking a highly skilled and experienced Lead Technical Account Manager to join our dynamic team in the data centre services industry. This role requires a customer-focused professional with a strong technical background and exceptional relationship management skills. The Lead Technical Account Manager will act as the primary point of contact for key clients, ensuring the successful delivery of services, managing escalations, and driving client satisfaction. Additionally, as a lead, you will mentor and guide a team of Technical Account Managers to maintain the highest standards of client engagement and technical excellence.​

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Client Relationship Management

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• Serve as the main liaison between clients and internal teams, fostering strong and long-lasting relationships.

• Understand clients’ business goals, technical environments, and requirements to deliver tailored data centre solutions.

• Proactively address client needs, concerns, and escalations, ensuring swift resolution and high satisfaction levels.​

 

Technical Expertise

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• Provide in-depth technical guidance and advice on data centre services, including infrastructure, network architecture, and system optimization.

• Collaborate with engineering teams to ensure seamless service delivery and alignment with client expectations.

• Stay updated on the latest industry trends and technologies to offer clients cutting-edge solutions.

 

Team Leadership and Mentorship

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• Lead, mentor, and support a team of Technical Account Managers, fostering a culture of excellence and continuous improvement.

• Provide guidance on best practices for client interactions, technical discussions, and issue resolution.

• Assist in developing training programs to upskill team members.

 

Project Management and Delivery

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• Oversee the planning and execution of data centre projects, ensuring they are delivered on time and within scope.

• Coordinate cross-functional teams to meet project milestones and client requirements.

• Manage client service reviews, reporting on performance metrics and ensuring alignment with service-level agreements (SLAs).

 

Business Development

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• Identify opportunities to expand service offerings and support clients in achieving their long-term objectives.

• Collaborate with sales and marketing teams to create proposals and presentations that align with client needs.

• Support contract negotiations, renewals, and upselling opportunities.

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Required:

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• Proven experience as a Technical Account Manager or similar client-facing technical role, preferably in the data centre or IT services industry.

• Strong technical background in areas such as data centre operations, cloud infrastructure, network systems, or IT architecture.

• Excellent communication, presentation, and interpersonal skills with a client-first mindset.

• Demonstrated leadership abilities, including team management and mentorship experience.

• Solid understanding of project management principles and practices.

• Proficiency in technical tools and software relevant to data centre services.

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What We Offer

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• Opportunities for professional development and certifications.

• A collaborative and innovative work environment.

• The chance to work with leading-edge technologies in the data centre services industry.

• Profit-share scheme.

• 26 days holiday, increasing to 30 with tenure.

• Private healthcare.

• Gym Membership.

• Pension contribution.

• ​Company car scheme.

• Dog-friendly office.

• Hybrid working.

• Company sporting events and trips.

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Click here to apply.​

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Feel free to reach out to the hiring manager to talk about the skills, ideas, and expertise you can bring to the team:

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Hiring manager: Anthony Hobley

Position: Technical Director

Contact: anthony.hobley@optronix.co.uk

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